Privacy Policy

Westminster Waste Ltd is referred to as ‘we’, ‘us’ and ‘our’ in this policy and is the “data controller” in respect of your personal information for the purposes of applicable data protection legislation. If you have any questions about this privacy policy, including any requests to exercise your legal rights in relation to the personal information we hold, please contact us. Our contact details are provided in the last section of this policy.

This policy explains what personal information we collect when you use our services. It also has information about how we use, store, transfer and delete that information. Please read the following carefully to understand how we will treat your personal information.

We collect the following personal information:

• Full Name
• Date of Birth
• Delivery / Home / Business Address
• Telephone Numbers
• Email Addresses
• Financial Details (needed to take payment or provide refunds)
• Credit Ratings (if we decide to provide you with a credit account)

We use your personal information for the following purposes:

• To provide a quotation for our services.
• To register you as a new customer including a credit check.
• To process and deliver our services including the duty of care waste transfer note.
• To manage payments, fees and charges, including applications for local authority skip permits and bay suspensions.
• To collect and recover money owed to us.
• To administer and protect our business and website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
• To comply with all existing legislation.

Whenever we process your personal information we have to have something called a “legal basis” for what we do. Generally, we rely on the following:

• Performance of a contract: We must process your personal information in order to provide you with one of our products or services.
• Legal obligation: We are required to process your personal information by law.
• Legitimate interest: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.

We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.

Calls to Westminster Waste Ltd are recorded for quality and training purposes. Recordings are shared with call handlers to assess how they deal with different situations and may be used to resolve disputes. We keep call recordings for three months following your call.

If a dispute arises between us, we may retain your personal information for longer where necessary to respond to and resolve that dispute.

We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorised access, alteration or disclosure. Access is limited to employees, contractors and trusted third parties who require the information to perform their duties.

We also maintain procedures for dealing with suspected personal data breaches and will notify you and the relevant authorities where required by law.

From time to time we may share your personal information with trusted organisations that help us meet our legal and contractual obligations.

• External third-party service providers.
• Credit rating and debt collection agencies.
• Government and law enforcement organisations including HMRC.

All third parties are required to protect your personal information and process it only in accordance with our instructions.

Our offices, staff and servers are located within the United Kingdom, with certain systems hosted in the United Kingdom or European Union.

You have a number of rights under data protection legislation which, in certain circumstances, you may exercise in relation to the personal information we process about you.

• The right to access a copy of the personal information we hold about you.
• The right to correct inaccurate personal information.
• The right to request erasure of your personal information.
• The right to restrict processing of your personal information.
• The right to data portability.
• The right to object to the processing of your personal information.
• Rights relating to automated decision-making.

If you wish to exercise any of these rights or have any questions about this Privacy Policy, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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